69win Privacy Policy

1Overview

69win ("we," "us," "our," "the platform") operates the online gaming platform available at 69win.uk. In the course of providing that service to players in the Philippines, we collect and process certain personal information. This Privacy Policy sets out exactly what that information is, how it is used, and the safeguards we apply to keep it protected.

We take data privacy seriously. We collect only what we genuinely need to run the platform properly, verify player identities, process PHP transactions, and meet our compliance obligations. We do not sell your personal data to third parties for marketing or advertising purposes.

This Privacy Policy should be read alongside the 69win Terms & Conditions, which govern the overall relationship between you and the platform. In the event of any conflict between these two documents on a data-related matter, this Privacy Policy takes precedence.

2Data We Collect

When you register and use your 69win account, we collect personal data across several categories. The table below summarises the main types of information we hold.

We do not collect payment card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on 69win.

3Why We Collect It

Every piece of data listed above is collected for a specific, legitimate purpose. We do not collect information speculatively or without a clear reason tied to platform operation. The primary purposes are:

• Account management: To create, maintain, and secure your 69win account and ensure only you can access it.
• Identity verification (KYC): To confirm you are who you say you are before processing your first withdrawal. This protects your PHP balance from being cashed out by an unauthorised party.
• Transaction processing: To record deposits, credit winnings, and process withdrawal requests accurately and in full.
• Security and fraud prevention: To detect unusual account activity, investigate suspected fraud, and protect the platform from abuse.
• Responsible gaming: To monitor gaming patterns where necessary to support players who may be showing signs of problematic play, and to enforce the 21+ age requirement.
• Platform improvement: Aggregated, anonymised analytics help us understand which features work well and where the platform experience can be improved.
• Legal and compliance obligations: Certain records must be retained to meet applicable financial monitoring and anti-money-laundering requirements.

We do not use your personal data for targeted advertising, and we do not share it with advertisers or marketing networks.

4How Long We Keep It

We retain your personal data for as long as your account remains active. If you close your account, most of your data will be deleted or anonymised within a reasonable period, except where we are required to retain certain records for longer under applicable financial compliance or legal obligations.

Specifically:

• Transaction records and KYC documents may be retained for up to five (5) years after account closure to satisfy applicable record-keeping requirements.
• Support correspondence is kept for two (2) years to allow us to reference prior contacts in the event of a recurring issue or dispute.
• Anonymised, aggregated game analytics do not contain personally identifiable data and may be kept indefinitely for platform analysis purposes.

After the applicable retention period ends, personal data is securely deleted or rendered permanently anonymous so it can no longer be associated with you as an individual.

5Sharing Your Data

We do not sell, rent, or trade your personal data. We share it only in the limited circumstances listed below, and only to the minimum extent necessary for the stated purpose:

• Payment processors: When you make a deposit or submit a withdrawal, your transaction details are passed to the relevant Philippine payment provider (such as a local bank or e-wallet network) to process the payment. These providers handle your data under their own privacy policies and applicable banking regulations.
• Identity verification providers: KYC document checks may be processed through a third-party identity verification service. These providers are contractually required to handle your data securely and only for the purpose of verification.
• Legal and regulatory authorities: If required by a valid legal order, court process, or lawful regulatory requirement, we may disclose account or transaction data to the relevant authority. We will notify you where we are legally permitted to do so.
• Platform infrastructure providers: Hosting, database, and security service providers who support the technical operation of 69win may process certain data as part of their service. They are bound by data processing agreements that restrict how they may use it.

All third parties we work with are required to maintain appropriate data security standards. We do not authorise any third party to use your personal data for their own marketing or commercial purposes.

6How We Protect It

69win applies a layered approach to data security. The measures we have in place include:

• SSL encryption: All pages and account sessions on 69win.uk are served over HTTPS with SSL/TLS encryption, ensuring data in transit between your device and our servers cannot be intercepted.
• Password hashing: Your account password is never stored in plain text. It is hashed using a one-way cryptographic function before being stored, so even internal staff cannot read it.
• OTP verification: Every withdrawal request requires a one-time password sent to your registered Philippine mobile number. This two-step process means a compromised password alone is not sufficient to initiate a cash-out.
• Access controls: Internal access to player data is restricted to personnel who genuinely need it to perform their job functions. Access is logged and periodically reviewed.
• Session management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access on shared or unattended devices.

While we apply strong technical and organisational controls, no online platform can guarantee absolute security. You also play a role in protecting your account — keep your password unique and confidential, and never share your OTP with anyone, including individuals claiming to be 69win staff.

7Cookies

69win uses cookies and similar tracking technologies to keep the platform functional and to understand how players use it. Cookies are small text files stored on your device by your browser.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These maintain your logged-in session, remember your language preference, and ensure security features like CSRF protection work correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Help us understand how pages are navigated and which features are used most. The data is aggregated and anonymised — it does not identify individual players.
• Preference cookies: Remember settings you have chosen, such as display preferences, so you do not need to reconfigure them on every visit.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain parts of the platform from working as expected.

8Your Rights

As a player whose personal data we hold, you have the following rights. To exercise any of them, contact us at [email protected] with your registered mobile number and a description of your request:

• Right to access: You can request a copy of the personal data 69win holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it. Some corrections may require supporting documentation.
• Right to deletion: You can request that we delete your personal data. We will do so where no overriding legal retention obligation applies. Data subject to mandatory retention periods cannot be deleted early.
• Right to object: You can object to specific uses of your data, such as any analytics processing that goes beyond what is essential to platform operation.
• Right to close your account: You can request account closure at any time by contacting support. Closure does not automatically erase all data immediately, as retention obligations described in Section 4 continue to apply.

We will respond to all data rights requests promptly. If you are not satisfied with our response, you may raise the matter with the relevant data protection authority in the Philippines.

9Minors

69win is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or provided personal data to 69win, contact us immediately at [email protected] and we will investigate and close the account without delay.

Parents and guardians who share devices with younger family members are encouraged to use device-level access controls and browser parental filters to prevent minors from accessing online gaming platforms.

10Policy Changes

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, how we process data, or in response to evolving legal requirements. When we make material changes, the "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this page periodically. Continued use of the 69win platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with a revised policy, you should stop using the platform and may request account closure by contacting support.

11Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how your personal data has been handled, please get in touch with the 69win support team:

Email: [email protected]

Please include your registered Philippine mobile number in your message so we can verify your identity and respond to your request efficiently. We aim to acknowledge all data-related enquiries within a reasonable period.

For general questions about your account, withdrawals, or gameplay, you may also find answers on our FAQ page.